Routine appointments – Can be booked in advance. The appointment will either be telephone or Face to Face.
Urgent appointments. – For an on the day acute, urgent issue, you will be added to the telephone triage list and will receive a call from the Advanced Nurse Practitioner. You may then be asked to attend an allocated appointment time if necessary. Where possible please telephone for an urgent appointment between 8.30am and 9.00am.
THE PHONE LINES ARE VERY BUSY BETWEEN 8.30AM AND 9.30AM. WE ASK YOU TO CALL AFTER THIS TIME FOR NON-URGENT ENQUIRIES.
Appointment booked in the future can become unnecessary as simple medical problems resolve but please do remember to cancel appointments if they are no longer needed. This leads to shorter waiting times for everyone.
“Outside of surgery hours your phone calls to the practice will be directed to the Out of Hours Service (NHS 111). You can also phone them directly on 111.
